Where You'll Find Everything To Compliment Your Style

SHIPPING POLICY (Click here to return to Home Page)


*FREE SHIPPING applies to the continental United States (48 contiguous United States) only.  In some cases additional shipping fees may apply for special conditions.  *FREE SHIPPING may not include insurance.  Some items within our warehouse are directly imported from our overseas warehouses. In these cases, we may require Express Air delivery services only and may require additional shipping fees. Also, some items are hand-crafted and require 2-6 weeks for production time.

Orders to Alaska and Hawaii must be calculated manually as some Items may require additional special shipping and handling charges.  It is advised to request a quote in advance of ordering.

How to request a shipping quote to Alaska or Hawaii:

  1. Have order ready with model number, product description, product costs, and delivery address (No P.O. boxes).
  2. Send the information in an email to Customer Service at customerservice@backyarddetails.com  and title it "Shipping Quote Request".
  3. Type "Shipping Quote Request" in the subject block.
  4. Please allow 1-2 business days for response as shipping has to be calculated.
Please note: request will not be processed without a valid delivery address.  We cannot quote to a P.O. Box.


Sorry, at this time we do not ship to Canada or Internationally.

All orders must be pre-paid before shipping.  We do not offer any credit terms.

Sorry, Backyard Details does not ship C.O.D.

PLEASE NOTE:  All orders are processed as soon as they are received. Please double check to ensure your order is complete and correct.  After one hour of order placement or once an order has been placed through our Shipping Department it cannot be changed or canceled (please refer to the "Returns and Warranty" and "Order Cancellations" sections for more details) unless approved.  If we do receive a request for an order change and it is approved, it may delay your order and you will incur a $5.00 service charge.

ORDER CANCELLATIONS


BackyardDetails.com will accept canceled orders up to one (1) hour after you have placed your order with no fee associated. If an order is canceled after one (1) hour of placing your order you may be charged $5.00 or a 30% restocking fee (whichever is greater) based on order total.  Exceptions to this policy include cancellation requests related to unexpected shipping delays. If an order does not ship within the originally specified time frame (i.e. 3-5 business days, or later if otherwise specified), no cancellation fee will occur.  Please refer to "Availability/Stock/Back Orders" section for additional information.

SHIPPING METHODS/COURIER SERVICE


Most of our merchandise is shipped via USPS, UPS or FedEx Ground (otherwise referred to as "Courier service" throughout this document) within THREE TO FIVE BUSINESS DAYS of ORDER PLACEMENT. However, because delivery times and shipment availability may vary from one product to the next, we may use additional carriers and some products may be shipped separately.
 
For faster shipping, please request as needed and we will provide appropriate quotes prior to any order being placed as they will need to be manually calculated.

USPS/UPS:  All orders in the continental United States are shipped UPS ground or United States Postal Service (USPS), orders to Hawaii and Alaska may be shipped 2nd Day Air / DHL.  Shipping to Alaska and Hawaii must call for quotes and costs will be adjusted for additional shipping fees, if any, and may include insurance/delivery confirmation costs, and/or special handling charges as applicable.  USPS orders are not guaranteed by a certain day, and therefore cannot be reimbursed for if late. In the event your order requires multiple shipping containers multiple box shipments sometimes arrive a day apart and may incur additional shipping charges. Give the packages at least 1 extra day to arrive before calling for a tracer. Priority Mail usually takes about 2-3 days for delivery and UPS orders depend on your zone.

Freight Carriers:  Delivery by a trucking company can be arranged on larger orders, call for quotes.  If you prefer, you are welcome to arrange for your own freight company to pick up your order instead.

DELIVERY


Please do not miss your delivery. If the carrier is unable to make delivery for any circumstance other than our error, you will be responsible for the cost of re-shipping your package. Any packages returned to us due to customer refusing delivery will be billed for the shipping charges incurred, plus a 30% restocking fee unless refused due to an error on our part or damaged shipment.

DAMAGED SHIPMENTS


If your package does not arrive in acceptable condition, Do NOT Accept it from the courier. If you accept the damaged package from the courier you will be responsible for the return shipping cost. Contact the applicable courier service IMMEDIATELY if there is any damage, spillage or breakage. All packages leave our warehouse in good condition.  Our responsibility ceases upon delivery of our goods to the carrier. You must get a claim number from the carrier.

Pickup of damaged freight: Large items:  Claims associated with damaged package/product of large freight in transit may result in a call tag merchandise pickup arranged by Backyarddetails.com through our choice of shipping carrier (i.e. UPS, Fedex, etc).

BackyardDetails.com must be informed within one (1) business Day of package delivery for All damaged, missing, or mistakenly shipped products.  NO EXCEPTIONS.  Otherwise, return claims may be delayed and/or rejected.  Call or email customerservice@backyarddetails.com for details.

If non-defective merchandise received by BackyardDetails.com does not qualify for replacement, you, the customer, are fully responsible for all shipping transit costs. BackyardDetails.com reserves the right to take ownership of said non-defective merchandise if BackyardDetails.com customer does not reimburse return shipping costs and outbound re-ship fees within 60 days. BackyardDetails.com does not offer financial reimbursement for returned non-defective products, you will receive account credit.

ORDER TRACKING


An order tracking number will be sent upon request or with order receipt.



The soothing sound of water from your garden fountains... ahhhh, so relaxing!
BackyardDetails.com
C/O SLBee Solutions
Huntington Beach, California  92647
United States
Phone: 714-313-0941
Fax: 714-891-8899


Solution Graphics
Free Business Directory


© Copyright 2010 - BackyardDetails.com
Privacy Policy